Welcome to Kidartsy – the place where the children's world comes alive
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Frequently Asked Questions
Do you have questions about your order or need more information about the product?
First, check out our FAQ section below. If you don’t find the answer there, our support team will be happy to help you at info@kidartsy.com.
Customer service hours:
Monday–Friday: 9:00 AM–5:00 PM
We strive to respond within 24 hours.
Do you also ship internationally?
We currently ship within Poland, France and the UK to provide the best possible local service. Will we expand shipping to other countries in the future? If so, we will inform our community first.
How long do I have to wait for my order to be delivered?
Processing time: 1–2 business days
Delivery time: 3–7 business days from the moment of shipment
Estimated total delivery time: usually 4–9 business days
For more information, you can always check our shipping policy.
What are the shipping costs?
Shipping costs depend on the delivery country. You can always find the current rates in our shipping policy.
The expected delivery time has been exceeded. Where is my order?
Your order is usually delivered within the specified time. However, in exceptional cases, delays may occur during the shipping process. You can check the current shipment status using the following link: Track & Trace.
If your order has not been delivered more than 3 days after the expected delivery date, please contact our team through the Contact page.
At Kidartsy, we create products that bring a warm and friendly atmosphere to the children's world. Our designs reflect a creative, soft style and add a gentle, harmonious character to every children's space.
School accessories
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